Your satisfaction matters to us. We recognize that a product may occasionally fall short of expectations or that situations can shift unexpectedly. That’s why we’ve crafted a return and exchange policy that’s clear, adaptable, and thoughtfully aligned with the needs of our customers throughout Kenya.

We accept returns for a wide range of products, whether they are:
- Defective or damaged due to manufacturing faults.
- Non-defective but simply not the right fit for your needs.
We believe in giving our customers the freedom to change their minds, and we welcome returns of:
- Brand new items in original packaging
- Slightly used items, provided they are in good condition and suitable for resale.

We accept returns for a wide range of products, whether they are:
- Defective or damaged due to manufacturing faults.
- Non-defective but simply not the right fit for your needs.
We believe in giving our customers the freedom to change their minds, and we welcome returns of:
- Brand new items in original packaging
- Slightly used items, provided they are in good condition and suitable for resale.

All eligible items may be returned within 30 days of receipt.

If you would prefer to exchange your item rather than return it, we are happy to help. Exchanges are available for:
- Different sizes, colors, or models of the same product.
- Alternative products of equal or lesser value.
- Upgrades, with the difference in price payable at the time of exchange.
Exchanges are subject to product availability and must also be initiated within the 30-day return window .

We offer convenient options for returning or exchanging your items:
- In-store drop-off at any of our retail locations across Kenya Please note that shipping costs are non-refundable, and you are responsible for any return shipping fees. Please ensure the item is securely packaged and accompanied by proof of purchase (receipt or order confirmation). Our team will inspect the item and process your request promptly.

- Refunds will be credited to your original payment method.
- We accept returns for a full refund, partial refund, or store credit, depending on the condition of the item and the reason for return.
- We do not charge any restocking fees.
- Refunds are typically processed within 7 business days after we receive and inspect the returned item.

To initiate a return or exchange, or if you have any questions about your eligibility, please contact our customer support team via:
- Email: info@solarstate.co.ke
- Phone: +254112571675
We are here to make your shopping experience smooth, secure, and satisfying—from purchase to post-sale.